These terms are the agreement between you and LOCKE DINER LLC, the company behind LOCKE, when you use this website or buy from it. Please read them before you order. Last updated: August 2026.
By browsing this website, placing an order, or sending us an order-related message, you accept these Terms of Service and the policies linked from them. If you do not accept them, please do not use the site or place an order.
These terms apply to everyone who uses the site, whether or not you buy anything. They are written to be read by a customer, not only by a lawyer; where a clause is a legal formality we have said so plainly rather than hiding it.
This site is operated by LOCKE DINER LLC, a limited liability company registered in the State of Ohio, United States, trading as LOCKE. Our registered business address is 104 E 7th St, Cincinnati, OH 45202, United States.
That address is a registered office and fulfilment space. It is not a retail counter, and it is not the return address — returns go to the address printed on the label we email you. In these terms, “we”, “us” and “our” mean LOCKE DINER LLC; “you” means the person using the site or placing the order.
You must be at least 18 years old, and able to enter into a binding contract where you live, to place an order. If you are under 18 you may use this site only with the involvement of a parent or guardian, who takes responsibility for the order.
By ordering you confirm that the information you give us — name, delivery address, email and billing details — is accurate and yours to use. We ship within the United States only; see the Shipping Policy for where we deliver.
These terms cover your use of this website and any order you place through it. They work together with our other published policies, which are part of this agreement and are incorporated here by reference:
the Shipping Policy, the Return & Refund Policy, the Payment Policy, and the Privacy Policy. Where one of those pages describes a specific commitment — delivery estimates, rates, the return window, refund timing, accepted payment methods — that page is the authoritative version and these terms do not repeat the figures.
LOCKE does not offer customer accounts. There is nothing to register for, no password to keep, and no membership or subscription of any kind. You check out as a guest every time, and you can follow an order with the tracking number we email you or on the Track Order page — no sign-in required.
Two optional features store or use an email address: the mailing list form in the footer, which you can leave at any time using the unsubscribe link in any email we send; and your wishlist, which is kept in your own browser on your own device and is never sent to us. The staff sign-in page on this site is for our own team and is not a customer account.
We describe our products as accurately as we can. Fabric weights, compositions, origins and garment measurements are taken from the goods themselves. Fit notes and any fit indicator are our own honest reading from wear-testing, not a promise about your body — use the measurements on each product page to choose a size.
Colours are the one thing we cannot control. Screens, browsers and operating systems render colour differently, and every photograph is affected by the light it was shot in, so the shade you see may not exactly match the garment in your hand. A colour that reads differently in person is a normal reason to return an item under the Return & Refund Policy.
If a description or specification turns out to be materially wrong, tell us and we will take the item back even if the return window has moved on. Small variation between individual pieces in natural fibres — slub in linen, fade in raw denim — is a property of the cloth rather than a fault.
Everything shown is subject to availability. Stock figures on the site can be a step behind reality when several people are buying the same size at once, so adding an item to your bag does not reserve it and the item is only yours once we have accepted your order.
If something you have ordered turns out to be unavailable, we contact you before shipping and you choose: wait for it, swap it, or take a full refund of the amount you paid for that item. We do not substitute a different product without asking you first.
All prices are shown and charged in US Dollars (USD). The price beside a product includes any applicable US sales tax — there is no separate tax line added at checkout, and no tax is worked out against your delivery address. Shipping is the only amount added on top of the merchandise total, and you see it before you pay.
Because every order is delivered inside the United States, no customs duties or import fees arise and no carrier will ask you for money on delivery. Shipping charges are set out in the Shipping Policy; we do not restate them here so that there is only ever one published version of them.
We may change prices at any time. A change never applies backwards: the price that binds both of us is the price shown when you placed your order, whether the item later goes up or down.
Despite our care, a price, description or availability note can be published wrongly. Where an obvious error means an item was listed at a price clearly different from its real one, we are not obliged to sell at the mistaken price even if you have received an order confirmation.
In that situation we contact you before the order ships, tell you the correct price, and let you choose whether to go ahead or cancel. If you cancel, or we cannot reach you, we cancel the order and refund you in full. We never quietly charge you more than the amount you agreed to at checkout.
Product listings are an invitation to buy, not an offer we are bound by. When you complete checkout you are making an offer to buy the items in your bag, and the confirmation email you receive at that moment acknowledges that we have your order — it is not yet our acceptance of it.
The contract between us is formed when we dispatch the items and send you the shipping confirmation with tracking. Items not covered by that dispatch are not part of the contract, so an order can be accepted in part where only some of it ships.
We may refuse, limit, or cancel an order before it ships. The realistic reasons are: the item is out of stock; the price or description was published in obvious error; the payment is declined, reversed, or looks unauthorized; the billing and delivery details cannot be reconciled; the delivery address is outside where we ship, or is a freight forwarder; the quantities look like resale rather than personal use; or we are required to by law.
If we cancel an order you have already paid for, we refund it in full to the original payment method within 5–10 business days, and we email you to say why. We do not need a reason from you to refuse an order, but we will always give you ours.
Payment is due in full at checkout — we do not ship on account, and nothing is dispatched before payment clears. We accept Visa, Mastercard, PayPal, Apple Pay and Google Pay, with Apple Pay and Google Pay available where your device supports them. The full list, including what we do not accept, is on the Payment Policy page.
Payments are handled by a third-party payment partner on their own secure page. We never see your full card number, it does not pass through our servers, and we cannot store it. You confirm that the payment method you use is yours, or that you have permission to use it.
Your card is charged once, when you complete checkout. There are no recurring charges, no stored cards, and no subscriptions. If you see a charge you do not recognise, email support@lockediner.us before you dispute it with your bank — we can normally identify it within one business day, and that is faster for you than a chargeback.
We start picking orders quickly, so a change is only possible in the short window before the label prints. Email support@lockediner.us with your order number as soon as you can and we will change the size or address, or cancel the order for a full refund, if it has not yet shipped. The cancellation window and how it works are set out on the Return & Refund Policy page.
Once an order has shipped it cannot be cancelled, but you can send it back under the return policy. We may also cancel an order after you place it for any of the reasons in the section above.
Delivery is governed by the Shipping Policy, which sets out where we ship, the services we offer, their rates, handling time, transit time, and the total estimate for each service. Those figures live on that page only, so that the site never publishes two versions of the same commitment.
Delivery dates are estimates, not guarantees. Estimates are counted in business days, Monday to Friday, excluding US federal holidays. Once a parcel is with the carrier its progress is in the carrier's hands, and we are not liable for delay caused by the carrier, by weather, by an incorrect or incomplete address you gave us, or by anything else outside our reasonable control.
An estimate being missed is not by itself a reason for compensation beyond what the Return & Refund Policy already gives you. What we will do is chase the carrier with you rather than leave you to it.
Title to the goods and risk of loss stay with us until the carrier delivers the parcel to the address you gave. If a parcel is lost in transit or arrives damaged, that is ours to sort out, and the Shipping Policy explains how we handle damaged, lost, and marked-delivered-but-missing parcels.
Where a parcel is returned to us as undeliverable or refused, or is delivered correctly to an address you entered incorrectly, the outcome is set out in the same policy. We tell you the position plainly, including in the cases where we cannot refund, rather than going quiet.
Returns are governed by the Return & Refund Policy, which forms part of these terms. In outline: we accept returns of unworn, tagged items within 30 days of delivery, a prepaid return label is emailed to you after you request a Return Merchandise Authorization (RMA) number, and approved refunds go back to the original payment method in US Dollars.
The eligibility rules, the items that cannot be returned, the refund timing, and how defective or incorrect items are handled are all on that page, and it is the version that governs if anything here reads differently. Nothing in these terms limits any right you have under US federal or state consumer law.
The name LOCKE, the LOCKE logo and word-mark, and everything published on this site — product photography, illustration, page copy, product descriptions, fabric notes, the size and fit material, the layout, and the code behind it — belong to LOCKE DINER LLC or to the people who licensed it to us, and are protected by United States copyright and trademark law.
Buying a garment does not transfer any of that to you. You may not copy, republish, sell, or feed our photography or copy into another catalogue, marketplace listing, or dataset without our written permission. If you would like to use an image or a passage — for editorial, a stockist listing, or a school project — email support@lockediner.us and ask; we usually say yes and we usually say yes quickly.
You may use this site to browse, to buy for your own use or as a gift, and to contact us about an order. You may share a link to any page, and you may keep a personal copy of your own order and policy pages for your records.
Any other commercial use — reselling access, framing our pages inside another site, or presenting our catalogue as your own — needs our permission first.
You agree not to use this site to break the law, to infringe anyone's rights, or to interfere with how it works for other people. Specifically, do not: place orders using a payment method that is not yours; harvest or scrape the site at volume, or use bots and automated tools against it; probe, scan, or attempt to bypass any security or access control, including staff areas; upload or transmit malware; impersonate anyone, including us; or misuse our email address for bulk unsolicited messages.
Where behaviour of this kind is detected we may refuse orders, block access, and, where it is warranted, report it. We may do so without notice, and doing so does not affect any other remedy available to us.
This site has no public posting area — there are no customer accounts, no comment threads, and no place to publish a review, so there is no user content on it. The material you do send us is private correspondence: the emails you write to support, the photographs you attach to a damage or wrong-item claim, and the email address you give the mailing list form.
You give us permission to use that material only for the purpose you sent it for — resolving your order, handling a carrier claim, and, for the mailing list, sending you the emails you asked for. We do not publish it, use it in advertising, or pass it to anyone beyond the providers described in the Privacy Policy. Please do not send us confidential information you do not want us to hold, and do not send us material you do not have the right to share.
We respect other people's intellectual property and expect the same in return. If you believe material on this site infringes a copyright or trademark you own or represent, email support@lockediner.us with the subject line “IP complaint”.
Please identify the work concerned, the exact page and image or passage you say infringes it, your contact details, and a statement that you hold the right or are authorised to act for the person who does. We review every complete notice, and we remove or replace material where a complaint is well founded.
Some links leave this site — carrier tracking pages, and the payment partner's own secure checkout. We link only to places a customer needs, but we do not control them and we are not responsible for their content, availability, pricing, or how they handle your information.
Once you are on another company's site, that company's terms and privacy policy apply to what happens there, not ours. A link is not an endorsement of anything beyond the specific service it points to.
This website is provided on an “as is” and “as available” basis. We work to keep it accurate and online, but we do not warrant that it will be uninterrupted, error-free, or free of every inaccuracy, or that the server hosting it is free of harmful components. Maintenance and outages happen.
To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement in relation to the website itself. This does not cut down the promises we make about the goods: the accuracy of our product descriptions, and your rights under the Return & Refund Policy and under United States federal and state consumer law, stand as written.
To the extent the law allows, our total liability to you in connection with any order is limited to the amount you actually paid for that order. This is the normal position for a small business selling physical goods, and it is why we would rather replace or refund an item quickly than argue about it.
We are not liable for indirect or consequential loss — lost profit, lost opportunity, or the cost of an event a parcel did not arrive in time for. If you are ordering for a fixed date, choose a faster service and order early rather than relying on the shortest end of an estimate.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, for fraudulent misrepresentation, or for death or personal injury caused by our negligence. Some states do not allow certain exclusions, so parts of this section may not apply to you.
You agree to indemnify and hold harmless LOCKE DINER LLC, its members, employees and suppliers from claims, losses, and reasonable legal costs arising out of your breach of these terms, your misuse of the site, your infringement of someone else's rights, or your use of a payment method you were not entitled to use.
This clause is about misuse, not about ordinary shopping. Nothing in it makes you responsible for a problem we caused.
We are not in breach of these terms, and not liable for delay or failure to perform, where the cause is outside our reasonable control — including carrier disruption, severe weather, fire or flood, epidemic, strike or labour dispute, civil disruption, war, failure of utilities or telecommunications, payment network outage, or an act of government.
Where such an event affects your order we contact you, and if the delay becomes unreasonable either of us may cancel the order. If we cancel for that reason, you get a full refund of everything you paid, including shipping.
What we collect, who else sees it, how long we keep it, and the rights you have — including under the California Consumer Privacy Act — are set out in the Privacy Policy, which forms part of these terms.
In short: card details are handled by the payment partner and never reach our servers, we have never sold personal information, and the shop works normally if you decline the analytics cookie. This site is not directed at children, and we do not knowingly collect personal information from anyone under 16.
These terms, and any dispute or claim arising out of them or out of an order placed on this site, are governed by the laws of the State of Ohio, United States, and by applicable United States federal law, without regard to conflict-of-laws rules.
You and LOCKE DINER LLC agree that the state and federal courts sitting in the State of Ohio have jurisdiction over any dispute that reaches a court. Nothing here removes a protection your home state's consumer law gives you, and nothing prevents either of us from asking a court for urgent injunctive relief where that is the appropriate remedy.
Almost every dispute we have ever had was a shipping question, a fit question, or a charge someone did not recognise, and almost all of them were settled by email in a day. So the first step is always the same: email support@lockediner.us with your order number and what went wrong, and give us a fair chance to put it right. That is a request, not a barrier to your rights.
We do not impose mandatory binding arbitration on our customers, we do not require you to waive a class action, and we do not shorten the time limit the law gives you to bring a claim. If we cannot resolve something between us, it goes to the courts described above — or, where the amount is small, to the small-claims court that covers you, which is usually the cheaper and faster route.
If any provision of these terms is held invalid or unenforceable, that provision is limited or removed to the smallest extent necessary and the rest of the terms stay in force.
If we do not enforce a right straight away, that is not a waiver of it. A waiver counts only where we give it in writing, and it applies only to the specific occasion it was given for.
You may not transfer your rights or obligations under these terms to anyone else without our written consent. We may transfer ours to a successor in connection with a merger, acquisition, or sale of the business, provided your rights under these terms are not reduced by the transfer.
These terms, together with the Shipping, Return & Refund, Payment and Privacy policies, are the entire agreement between you and LOCKE DINER LLC about your use of this site and your order, and they replace any earlier understanding on the same subject. Nothing in them gives rights to a third party.
We may update these terms as the business changes — a new shipping service, a new payment method, or a change in the law. The current version is always the one on this page, and the date it was last revised is shown at the top: August 2026.
Changes take effect when they are posted here and apply to orders placed after that point. An order already placed is governed by the version of these terms that was published when you placed it, so nothing changes underneath an order that is already on its way. Please check this page from time to time; continuing to use the site after a change means you accept the revised terms.
Email is where every message lands and a person replies within one business day. Write to support@lockediner.us — quoting your order number if your question is about an order — or use the Contact page.
Postal address for formal or legal notices: LOCKE DINER LLC, 104 E 7th St, Cincinnati, OH 45202, United States. Please note this is a registered office and fulfilment space rather than a shop or a returns address, and that a posted letter will always be slower than an email.