How long does US shipping take?
Counted from the day you order: Standard arrives in 6–9 business days, Express in 3–6 business days. Both include 1–2 business days of handling. Orders placed before 1pm ET start handling the same day.
Do you ship to Alaska and Hawaii?
Yes — same rates, same delivery estimates, no surcharge. We do not ship outside the United States yet.
Is shipping really free?
Over $75, yes — standard shipping only, all 50 states, no minimum item count.
Can I get it overnight?
Yes. Overnight Shipping is FedEx Priority Overnight at $24.99 flat, selectable at checkout. Counted from the day you order it arrives in 2–4 business days, because 1–2 business days of handling still applies.
How do I track my order?
A tracking number is emailed the moment the label prints. Use the Track shipment link in that email, or paste the number into USPS, UPS, or FedEx. Allow 24–48 hours for it to start updating, and check spam before writing to us.
What if the size is wrong?
We do not process direct exchanges. Return the original item for a refund (unworn, unwashed, tags attached, within 30 days) and place a new order for the size you want. There is no restocking fee, and we email a prepaid return label after the RMA.
How long do refunds take?
Once we receive and inspect your return, refunds are issued to your original payment method in USD within 5–10 business days. There is no restocking fee.
Can I exchange for another size?
We do not process direct exchanges. Return the original for a refund and place a new order for the size or color you want — that is the fastest way to get the right piece out the door.
What payment methods do you take?
PayPal, Visa, and Mastercard, processed securely through our payment provider. Apple Pay and Google Pay are available where your device supports them. We do not accept American Express, Discover, Klarna, or Afterpay.
Is sales tax added at checkout?
No. Listed prices already include any applicable US sales tax, so there is no separate tax line. Shipping is the only thing added on top, and you see it before you pay.
Are the fabrics really traceable?
Every product page names the mill city. We publish the country and region for all fabric, and the specific mill where the supplier permits it.
How should I wash organic cotton?
Cold wash, low tumble. Heat is what shrinks cotton, not water.
Will raw denim stain my furniture?
For the first few months, yes — that is unwashed indigo. Sit on a towel or accept the patina.
Do you restock sold-out sizes?
Core essentials, yes, roughly every six weeks. Limited runs do not come back.
Do you offer gift wrapping?
Everything ships in the same recycled box. We include a gift note free if you ask at checkout.
Is the packaging recyclable?
Boxes and paper fill are kerbside-recyclable. Garment bags are compostable.
Do you have a physical store?
No. We do not have a retail store. Cincinnati is our fulfilment office and studio only — there is no shop counter and no showroom.